Welcome to Spielbank Hohensyburg Online Casino. These Terms and Conditions explain how we work together so you can enjoy Spielbank Hohensyburg Slots, Spielbank Hohensyburg Games and your Spielbank Hohensyburg Bonus with complete confidence.
By creating an account or playing on our platform you automatically agree to these rules. We keep everything transparent, fair and easy to understand.
1. Who We Are and What This Covers
Spielbank Hohensyburg Online Casino is the official online extension of the historic land-based casino in Dortmund, operated under the Merkur Spielbanken group. These terms apply to the entire website, the mobile app and every game, bonus and service we offer.
2. Who Can Play
You must be at least 18 years old and a resident of Germany. When you register we check your age and location – it’s quick and automatic. Players from other countries or under 18 cannot open or use an account.
3. Your Account
- Only one account per person, household and IP address is allowed.
- You must provide truthful information during registration.
- Keep your password and login details private.
- We may ask for ID verification at any time to keep things secure.
- If you forget your password, use the “Forgot Password” link – it’s fast and safe.
4. Spielbank Hohensyburg Bonus and Promotions
The Spielbank Hohensyburg Bonus and all other offers have clear rules:
- Welcome bonus is available only to new players after their first deposit.
- Wagering requirements and game contributions are shown on the bonus page.
- Free spins are valid for a limited time and can only be used on selected Spielbank Hohensyburg Slots.
- We may cancel or adjust bonuses if we detect misuse.
- All promotions are subject to the specific terms shown when you claim them.
5. Games and Fair Play
Every Spielbank Hohensyburg Slot and Spielbank Hohensyburg Game uses certified random number generators. Independent testing labs check them regularly so results are always fair. Live dealer games are streamed in real time with professional staff. You can see everything happening live.
6. Deposits and Withdrawals
- Deposits are instant with all major German payment methods.
- Withdrawals are usually processed within 24–48 hours after approval.
- Minimum and maximum limits are clearly displayed in your account.
- We never charge extra fees for standard transactions.
- All money stays in your account until you request a withdrawal.
7. Responsible Gaming
We care about your well-being. You can:
- Set daily, weekly or monthly deposit limits
- Take a short break or self-exclude for longer periods
- Use reality-check reminders
- Contact our support team if you need help
If you feel you need more support, we provide links to professional help organisations in Germany.
8. Privacy and Data Protection
Your personal information is protected by strong encryption and German data protection laws. We only use your data to run the casino, process payments and improve your experience. Full details are in our Privacy Policy.
9. Intellectual Property
All logos, game designs, text and images belong to Spielbank Hohensyburg Online Casino or our partners. You may not copy or reuse them without permission.
10. Changes to These Terms
We sometimes update these terms to reflect new features or legal requirements. We will let you know by email or on the website at least 14 days before changes take effect. Continuing to play after that means you accept the new version.
11. Closing Your Account
You can close your account anytime through your profile settings or by contacting support. Any remaining balance will be paid out (subject to verification).
12. Contact Us
If you have questions about these Terms and Conditions, the Spielbank Hohensyburg Bonus, Spielbank Hohensyburg Slots or anything else, our team is here 24/7. Just open the live chat or send an email to support@spielbank-hohensyburg.com.
By playing at Spielbank Hohensyburg Online Casino you confirm that you have read, understood and agree to these Terms and Conditions.
We wish you great fun, big wins and a fantastic experience every time you join us!