At Spielbank Hohensyburg Online Casino we take your privacy seriously. This Privacy Policy explains exactly what information we collect, how we use it, and how we keep it safe while you enjoy Spielbank Hohensyburg Slots, Spielbank Hohensyburg Games and your Spielbank Hohensyburg Bonus.
We follow strict German and European data protection laws (DSGVO / GDPR) so you can play with complete peace of mind.
1. Who We Are
Spielbank Hohensyburg Online Casino is operated by the Merkur Spielbanken group and is the official online platform of the historic casino in Dortmund. This Privacy Policy applies to our website, mobile app and all related services.
2. Information We Collect
We only collect the data we need to provide you with a safe and enjoyable gaming experience:
- Personal details you give us during registration (name, date of birth, address, email, phone number)
- Account information such as username, password and preferences
- Payment data needed to process deposits and withdrawals (we never store full card numbers)
- Technical information including IP address, device type, browser and location (for age and location verification)
- Gaming activity – which Spielbank Hohensyburg Slots and Spielbank Hohensyburg Games you play, session times and bonuses claimed
- Communication with our support team via live chat or email
3. How We Use Your Information
We use your data for the following purposes:
- To create and manage your account
- To process deposits, withdrawals and bonus offers
- To verify your age and identity (required by law)
- To provide and improve our games and services
- To send you important account notifications and Spielbank Hohensyburg Bonus updates
- To prevent fraud, money laundering and problem gambling
- To comply with legal and regulatory requirements in Germany
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your login so you don’t have to enter details every time
- Analyse how you use the site to make it better
- Show you personalised game recommendations and bonus offers
- Measure the performance of our marketing
You can manage or disable cookies through your browser settings at any time. Some essential cookies are necessary for the site to work properly.
5. Sharing Your Information
We only share your data when necessary:
- With trusted payment providers and verification partners
- With regulatory authorities when required by German law
- With game providers (only anonymous data for game performance)
We never sell your personal information to third parties for marketing purposes.
6. How Long We Keep Your Data
We keep your information only as long as needed to provide our services or as required by law. When you close your account, we securely delete or anonymise your personal data within the legal timeframes.
7. Your Rights Under GDPR
You have full control over your data. You can:
- Request access to the personal information we hold about you
- Ask us to correct or update inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw your consent for certain processing activities
- Object to automated decision-making
To exercise any of these rights, simply contact our support team or use the form in your account settings. We usually respond within a few days.
8. Data Security
We use industry-standard encryption (SSL/TLS), firewalls and secure servers to protect your information. All sensitive data is handled with the highest level of security.
9. International Data Transfers
Your data is primarily stored within the European Union. If any transfer outside the EU is necessary, we ensure appropriate safeguards are in place to maintain the same high level of protection.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here with the “Last updated” date. We will notify you of significant changes via email or on the website.
11. Contact Us
If you have any questions about this Privacy Policy, your data or how we handle it, please don’t hesitate to reach out.
Email: privacy@spielbank-hohensyburg.com Live Chat: Available 24/7 inside your account
Our team is happy to help in German or English.